Frequently Asked Questions
Everything you need to know about Akko EU products, shipping, and support.
What is the typical shipping time for orders within the EU?
Orders are typically processed within 1-2 business days. Shipping within the European Union usually takes 3 to 7 business days depending on the destination country and selected courier service.
Do Akko keyboards come with a manufacturer warranty?
Yes, all Akko EU products come with a 1-year limited warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
Are Akko mechanical keyboards hot-swappable?
Most of our modern keyboard models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product description for the 'Hot-swappable' tag before purchasing.
What is your return policy for electronics?
We offer a 14-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized EU payment options like Klarna and Giropay to ensure a secure checkout experience.
Do I need to pay customs duties for orders within the European Union?
No, because we ship from within the EU, customers located in EU member states will not be charged additional customs duties or import taxes.